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Volusion Reviews

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Overall Rating

5.0
7 Reviews
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About Volusion

Volusion.com is an all-in-one ecommerce solution that makes selling products online simple and straightforward. It offers a comprehensive ecommerce platform with features such as a streamlined checkout experience, multiple payment options, and an easy-to-use order management system.

The platform provides a 1-click checkout for returning customers, custom fields for shopper requests, and a guest checkout option to reduce abandoned carts. It also integrates with multiple leading payment gateways and offers the ability to accept wallet, installment payment, or gift card payment options.

In addition, Volusion has a comprehensive management system that makes processing and shipping orders simple. Users can view customer details, contact information, and order histories, enable flat, free, and special shipping rates for their products, and handle returns quickly and easily.

The platform also allows users to integrate popular services such as email marketing solutions, analytics tools, blogs, and more into their storefront. This helps to elevate the store's functionality and reach a wider audience.

Furthermore, Volusion offers a wide variety of free and premium themes fit for businesses in any industry. These themes, along with a comprehensive site builder, allow users to create a unique store without code in just a few minutes.

Lastly, Volusion provides powerful ecommerce features including inventory management, payment collection, and unlimited product options. It also offers built-in SEO management, newsletters, a CRM system, and more to help businesses reach more customers and grow their sales.

In summary, Volusion.com is a comprehensive ecommerce platform that provides all the necessary tools and features for businesses to sell their products online and grow their business. It is a user-friendly platform that is designed to make online selling easy and efficient.

Volusion Pros & Cons

Pros of Volusion:

  • Intuitive Administrative Area: Volusion has a simple and intuitive administrative area, making it easy to manage your online store.
  • Mobile Optimization: The platform works well on mobile devices and tablets, ensuring a seamless shopping experience across various devices.
  • Comprehensive Features: Volusion offers a wide range of features, including built-in marketing tools, SEO, templates, and tools to customize the look and appearance of your store.
  • No Transaction Fees: Volusion eliminates transaction fees, allowing you to keep all your profits.
  • Extensive Support: Volusion provides 24/7 support with a live person, along with phone, online chat, and email support services. It also offers a dedicated account manager and comprehensive knowledge center.
  • Wide Integration: The platform integrates with over 80 third-party apps and services, covering accounting, CRM, channel management, email marketing, shipping, fulfillment, payment processing, and more.
  • Customizable Storefronts: Users can customize the storefront designs and add unique pages for social media, image galleries, videos, and testimonials.

Cons of Volusion:

  • User-Friendliness: Volusion is not user-friendly, with reporting tools virtually non-existent and a very manual process for editing things.
  • Customer Service: The customer service is described as horrible, with long wait times for priority tech support and unhelpful tech support.
  • Coding Issues: There are frequent coding issues, and even the engineers have trouble making changes to hard-coded pages.
  • Limited Product Types: Volusion is primarily for selling physical goods and does not support the sale of digital products.
  • Product Inventory Limits: The ‘Personal’ plan has a product inventory limit of 100 items, while the ‘Professional’ plan limits it to 5,000 items.
  • Affordability: The cheapest plan is $29/month, which is almost double the price of some competitors like Wix and Squarespace.

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Volusion Customer Reviews (7)

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Monika Dietrich
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Feb 11, 2023
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Volusion Customer’s Q&A

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Volusion Features and Benefits

Here are some key features and benefits of Volusion:

  • Customization: Volusion's customization capabilities stand out, allowing users to tailor their online store's look and feel to match their brand identity.
  • Stability: There's never been an issue with connectivity.
  • Supports a huge range of payment gateways: Including PayPal and Stripe, plus digital wallet options such as Amazon and Apple Pay.
  • Supports more than 1,000 apps through Zapier: Allowing a wider breadth and range of customization options.
  • Mobile app: Manage your online store, on the go, from your mobile device.
  • Excellent feature set: Including the ability to add "suggest products" videos.
  • Customizable Layouts: Whether your customers shop on their phones or on a desktop, our customizable, responsive themes adapt to any device.
  • Logo & Favicon Upload: Showcase your branding across your site in a visual manner with our built-in promotional tools in designated areas.
  • Product Display Options: Fully merchandise your products with multiple photos and details that showcase everything that's great about your offerings.
  • Category Pages: Add subcategories, upload images, manage SEO, edit product display characteristics, and more with a range of product category tools.
  • Search Functionality: Help your customers locate products in your online store quickly and easily with our advanced search tools.
  • Homepage Slideshow: Highlight discounts and products directly on your homepage with our free, professionally-designed Slideshow feature.
  • HTML/CSS Editor Access: If you have background knowledge of coding, you can take site design even further on your own with our HTML and CSS editor.
  • Design Services: Prefer help from experts in ecommerce design? Hire our agency for a one-of-a-kind look that wows shoppers.
  • Sell Your Products Online: With eye-catching product pages, an intuitive order system, comprehensive payment processing, and more, Volusion makes it easy to start selling.
  • Uptime Guarantee: All of our sites are hosted on Google Cloud Platform, which means that on Volusion, your store has a 99.9% uptime guarantee.
  • Firewall Settings: Block or allow certain traffic to your site to avoid spam and provide reliable tracking data with customizable firewall settings.
  • Knowledge Base: Offer your customers a comprehensive help center so you can become their go-to source of information for your industry.
  • Inventory/Stock: Our easy-to-use system displays product status, tracks stock reorder quantity levels, provides quantity verification, and more.
  • Warehouses: Easily set up warehouse locations, assign products to warehouses, and calculate shipping rates to better manage inventory.
  • Purchase Orders: When an item is sold, streamline inventory management by automatically creating purchase orders to replenish products.
  • Product Display Customization: Give shoppers the info they want about your products with reviews, social sharing, availability notifications, and more.
  • Related Products Display: Display more items customers can purchase in addition to what they're already viewing to entice customers to purchase more.
  • Product Variant Pricing: Volusion's all-in-one ecommerce online selling platform lets you easily create, manage, and expand your online store with a multitude of built-in features and available add-ons.

These features and benefits make Volusion a robust e-commerce software with a solid grasp on selling features -- a solid choice for mid-size companies. Hope this helps! If you have any other questions, feel free to ask.

Volusion Pricing

Volusion offers four main pricing plans, each catering to different business sizes and requirements. Here is a summary of the plans:

  • Personal Plan: $31.50/month (billed annually), ideal for small businesses and entrepreneurs. It includes essential features like a secure shopping cart, website builder, limited product listings, basic SEO tools, and access to customer support.
  • Professional Plan: $71.10/month (billed annually), suitable for growing businesses. It includes features like abandoned cart reports, more product listings, and additional support.
  • Business Plan: $269.10/month (billed annually), designed for larger businesses. This plan includes advanced features like Amazon Order Sync, Google Shopping Feed, and QuickBooks Connector, but API access is restricted to this plan.
  • Prime Plan: Custom pricing, tailored for high-volume merchants and large businesses. It offers a higher level of service, including multiple experts, VIP support, unlimited staff accounts, and more.

All plans offer a free trial, and there are discounts available for annual payments.

About Volusion.com Payment Method?

Volusion.com offers a variety of payment methods. Volusion Payments, powered by Stripe, is the preferred payment gateway provider. This integrated credit card processing solution is designed to fully complement a Volusion store. It allows merchants to accept Visa, MasterCard, Discover, and American Express. Additionally, it supports Apple Pay and Google Pay.

For setting up payment options, Volusion provides a Payment area in the Admin Area of the store. This area is divided into three tabs: Payment Gateway, Card Settings, and More Payment Types. The Payment Gateway tab is where the store owner chooses the electronic payment gateway for processing incoming payments. The Card Settings tab allows the store owner to select which credit/debit cards to accept on the site. The More Payment Types tab is where alternative payment types, such as PayPal and Amazon Pay, are set up.

Moreover, Volusion also supports other payment methods like Money Order, Check by Mail, COD, Purchase Order, Wire Transfer, and Cash. However, these methods require separate payment arrangements with customers and manual notation of orders.

For updating the monthly payment method for a Volusion account, the account owner can log in to the My Volusion account, click Change Payment under My Account, and enter the new credit card details. If assistance is needed, the Billing team can be contacted by phone or email, and the support team can be reached 24/7 from the dashboard of the Volusion store.

Please note that all the information provided is based on the latest available data and may be subject to change. For the most accurate and up-to-date information, it's recommended to visit the official Volusion website or contact their customer service directly.

Volusion FAQs

FAQ

Volusion Alternatives

Here are the top 10 alternatives to Volusion:

  1. Shopify: A cloud-based commerce platform designed for small and medium-sized businesses. It allows merchants to design, set up, and manage their stores across multiple sales channels.
  2. BigCommerce: A partner ecosystem that helps you innovate and succeed without limits. It includes best-in-class technology providers, ecommerce designers, developers, and marketers.
  3. Salesforce Commerce for B2C: A on-demand e-commerce platform that combines the functionality, flexibility, and customization capabilities of an in-house application with the operational benefits of the on-demand model.
  4. Magento Open Source: An open-source e-commerce platform written in PHP. It provides online merchants with a flexible shopping cart system, as well as control over the look, content, and functionality of their online store.
  5. SAP Commerce Cloud: A cloud-based e-commerce platform that provides a complete omnichannel commerce solution, including product content management and experience management.
  6. 2Checkout (now Verifone): A payment processing service that allows businesses to accept online and mobile payments from buyers worldwide.
  7. Miva: An enterprise ecommerce platform that gives you the ability to manage a personalized and constantly evolving ecommerce ecosystem.
  8. HCL Commerce: A high-availability, highly scalable and customizable e-commerce platform.
  9. WIX: A cloud-based web development platform that allows users to create HTML5 websites and mobile sites through the use of online drag and drop tools.
  10. 3dcart: A feature-rich e-commerce platform that serves merchants large and small. With a wide range of pricing options and loads of features right out-of-the-box.

These platforms offer a variety of features and can cater to different business needs. It's important to choose the one that best fits your business model and goals.

FAQ

How To Open A Volusion Account?

To open an account on Volusion, follow these steps:

  1. Visit the Volusion website.
  2. Click on Register on the MyVolusion login screen.
  3. Complete the Registration fields when making a purchase or opening a free 14-day trial.

After registration, you will have a MyVolusion Account login (username and password) and a unique database ID number.

To access your store's Admin Area:

  1. Add "/admin" to the end of your domain name in your web browser’s address bar.
  2. Enter your email address and password and click the Login button.

Your Admin Account is created when you first purchase your store, using the email address and password you entered when signing up. You can change your Admin email and password from the Customers > Administrators section in your Admin Area.

Remember, your password must meet the following criteria:

  • 8 characters
  • A lowercase letter
  • An uppercase letter
  • A number
  • A special character (!@#$%^&*) in the password
  • Password limited to 20 characters

If you forget your password, visit your Admin login page and click the "Forgot Your Password?" link. Follow the prompts to receive a password reset link. If your password expires, you will need to change it every 90 days. If you are the store owner or Super Admin, you can reach out to Volusion Support to reset your Admin password. If you are not the store owner or Super Admin, contact the store owner to reset your Admin password. The store owner will need to follow the instructions in the previous section to reset your password.

A store can have multiple Admin accounts. The store owner is known as the Super Admin. A Super Admin can establish additional Admin accounts. Super Admin accounts have the Is Super Admin box checked in the Special Privileges section of their account page.

Hope this helps! If you have any other questions, feel free to ask.

FAQ

Is there a free trial available for Volusion?

Yes, Volusion does offer a 14-day free trial. This trial period allows users to create their store and explore the features of the platform without any risk. No credit card information is required to start the trial. The platform offers a range of features including powerful SEO tools, secure site, responsive themes, and more. After the trial period, users can decide whether they want to continue with the service or not. If the information provided is not sufficient, please feel free to ask for more details.

FAQ

Does Volusion offer in-house design services?

Yes, if you prefer help from experts in ecommerce design, you can hire Volusion's in-house agency for a one-of-a-kind look that wows shoppers.
FAQ

Can I manage inventory and stock on Volusion?

Yes, the system displays product status, tracks stock reorder quantity levels, provides quantity verification, and more.
FAQ

Does Volusion offer firewall settings?

Yes, you can customize firewall settings to block or allow certain traffic to your site, avoiding spam and providing reliable tracking data.
FAQ

Can I showcase my branding on my store?

Yes, Volusion offers built-in promotional tools that allow you to showcase your branding across your site in a visual manner, including logo and favicon upload.
FAQ

Can Volusion automatically create purchase orders to replenish products?

Yes, when an item is sold, Volusion can streamline inventory management by automatically creating purchase orders to replenish products.
FAQ

Can I highlight my products and discounts on my homepage?

Yes, you can highlight discounts and products directly on your homepage with our free, professionally-designed Slideshow feature.
FAQ

About Volusion.com Prices and Cost?

Volusion.com offers four pricing plans for its ecommerce services. The Personal plan costs $35 per month, the Professional plan is priced at $79 per month, and the Business plan is available for $299 per month. There is also a Prime plan which is priced based on the specific needs of the business. These prices are for monthly subscriptions, but there is a 10% discount available for all plans if paid annually. Each plan offers different features and services, catering to various business needs and budgets. For instance, the number of products that can be listed varies from 100 for the Personal plan to unlimited for the Business and Prime plans. The number of staff accounts also increases with each plan, from 1 for the Personal plan to unlimited for the Prime plan. Support options vary as well, with live chat and email support available for all plans, and phone support added for the Business and Prime plans. Additional features and services may also be available depending on the chosen plan. Please note that additional fees may apply if not using a preferred payment gateway or using additional services.

FAQ

About Volusion.com Popular Products and Services?

Volusion.com is an established e-commerce platform designed to help businesses create and manage online stores. It offers a wide range of features, including customizable templates, inventory management tools, payment gateway integration, SEO features, and email marketing capabilities.

With responsive themes and a comprehensive site builder, one can create a unique store without code in just a few minutes. The platform also offers powerful ecommerce features—including inventory management, payment collection, and unlimited product options—in one online store builder.

To reach more customers and grow sales, Volusion provides built-in SEO management, newsletters, a CRM system, and more through its online selling platform. It also offers a wide variety of free and premium themes fit for businesses in any industry.

For a seamless checkout experience, Volusion offers ecommerce shopping cart software. It also allows the addition of advanced functionality to the site with dozens of powerful apps and integrations created by certified technology partners.

Volusion’s all-in-one ecommerce solution makes selling products online simple and straightforward, giving businesses more time to focus on running their operations. It offers a streamlined checkout process that reduces friction and encourages conversions.

The platform also provides multiple leading payment gateways and the ability to accept wallet, installment payment, or gift card payment options. Processing and shipping orders is simple with Volusion's comprehensive management system.

Finally, Volusion allows the integration of popular services one already loves—from email marketing solutions, analytics tools, blogs, and more—into the storefront with ease to elevate the store’s functionality.

In summary, Volusion is a comprehensive e-commerce solution that provides a wide range of tools and features to help businesses succeed in the online marketplace.

FAQ

Volusion.com Return Policy?

Volusion.com has a clear Return and RMA policy. When a product doesn't work for a customer, it can be returned to the store. The process begins by creating an RMA (Return Merchandise Authorization) record from the order details page. The product quantity being returned is entered into the 'Qty to Return' text box. Once saved, an RMA section is displayed listing the products an RMA has been created for. The fields that can be edited here include Refund Type, Exchange for OrderID, and Lost Value. By default, the RMA Days to Return is set to 30 days from the day that the RMA is created.

In terms of Refunds, there are options for issuing store credit or a refund. Store credit goes directly toward a future purchase in the store. For issuing refunds, customers may request a full or partial refund, or the store may issue full or partial credit on a transaction. To refund a credit card for a purchase that has already collected payment, the payment log is found and the line item that says Capture or Debit is selected. From the drop-down menu, either Void or Credit - Adjustment is selected.

As for the Shipping Policy, Volusion offers Live Rate Shipping directly from carriers like USPS, UPS, and Fedex. It also allows for the creation of custom Flat rates. Products with specific shipping costs can be configured with Fixed Shipping rates. Free Shipping is also an option. By default, the store is configured to allow domestic shipping within the United States. However, it's important to designate which countries will allow shipping to. Shipping methods can be restricted to a specific customer or group. Free Shipping can be assigned to specific products, order totals, countries, and states. If a free shipping option is offered and specific customers are not wanted to have access to it, there are steps to follow to restrict free shipping.

Please note that the information provided is based on the most recent data available and may be subject to change. For the most accurate and up-to-date information, it is recommended to visit the official Volusion website or contact their customer service directly.

FAQ

What are the pricing plans for Volusion?

Volusion offers four pricing plans:

  • Personal: $35 per month
  • Professional: $79 per month
  • Business: $299 per month
  • Prime: Based on Gross Merchandise Volume (GMV)

The Personal plan allows up to 100 products, one staff account, and supports a maximum GMV of $50K per year. The Professional plan increases these limits to 5,000 products, five staff accounts, and a maximum GMV of $100K per year. The Business plan offers unlimited products and staff accounts, with a maximum GMV of $400K per year. The Prime plan also offers unlimited products and staff accounts, but with an unlimited GMV.

Each plan comes with different levels of support, ranging from live chat and email for the Personal plan, to phone support and VIP response for the Business and Prime plans. Additional features such as API access, batch order processing, and a customer loyalty plan are also available in the higher-tier plans. All plans include free web hosting and unlimited bandwidth. Please note that additional fees may apply if you are not on a preferred payment gateway or use additional services. Volusion also offers a free 14-day trial for you to test out their platform.

FAQ

How does Volusion compare to other ecommerce platforms?

Volusion is a competitive ecommerce platform that offers robust reporting tools and affordable payment processing rates. It's often compared to platforms like Shopify and BigCommerce.

When compared to Shopify, Volusion might not offer the same level of flexibility, scalability, and comprehensive sales tools. However, it does provide in-depth data analytics, which can be beneficial for smaller retailers. Shopify is often recommended for companies seeking a flexible, easy-to-use solution for omnichannel selling with exceptional ecommerce features.

On the other hand, when compared to BigCommerce, Volusion stands out with its advanced reporting. However, BigCommerce tends to offer more comprehensive sales features, an in-built blog, and a wide range of app integrations. BigCommerce is often seen as a better choice for businesses due to its innovative features and tools.

In terms of pricing, both Shopify and BigCommerce offer different plans based on the features they provide, while Volusion's pricing is based on the number of products and the features you get.

Overall, the choice between these platforms often depends on the specific needs and size of the business. For instance, Volusion might be a better fit for smaller retailers looking for in-depth data analytics, while Shopify and BigCommerce might be more suitable for businesses seeking scalability and a wide range of ecommerce features.

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